Contact

Our specialised support team is available to assist you reliably and competently with any questions or concerns regarding Mercerholm. Whether you need information, are already registered or use the platform – we take care of you personally so that you always feel well supported.

How to contact us

We help you quickly and precisely with all matters related to your account and the use of Mercerholm. The team operates Monday to Friday during business hours (CET) and handles enquiries with high priority. Typical areas in which we support you:

• Account opening and verification as well as full account management (including profile and risk settings)
• Technical support for using the platform, the app or for errors
• Questions about deposits, withdrawals, processing times and supported payment methods
• Detailed information on features, strategies, AI algorithms and available trading tools
• Feedback, ideas and improvement suggestions for the platform's development
• Support for all other concerns – from general questions to individual needs

Sign up

Use the secure contact form below. Complete all relevant fields so we can handle your request accurately and quickly. You will usually receive a reply on business days within 24 hours – often sooner. For urgent technical issues a live chat is available on weekdays from 09:00–18:00.

Contact details

Email: [email protected]

Address: 14 King William Street, London, EC4R 9AF, United Kingdom

Our aim is to make your experience with Mercerholm as pleasant, smooth and successful as possible. Therefore we value clear communication, transparency and solution-oriented support. You can contact us via the form, by email or – in selected cases – by phone. Your satisfaction and security are our priorities.